Below are the answers to our most frequently asked questions. We hope you are able to find the information that you are looking for. If we have not answered your question please contact us email@example.com
WHAT IS YOUR RETURN POLICY?
We want you to be satisfied with your purchase. We will issue a return for an item within 14 days of the order delivery date if it is in original condition and with tags attached. Refunds for all transactions will be issued to the original form of payment.
IS MY PERSONAL AND CREDIT CARD INFORMATION SAFE ON YOUR WEBSITE?
Yes. We've taken several steps to ensure all information received from our online visitors is secure from unauthorized access and use. All transactions are completed on a secure server. In secure mode, your computer and our server send data back and forth in an encrypted format.
HOW WILL I KNOW ABOUT NEW PRODUCTS AND PROMOTIONS?
Please subscribe and you will be eligible to receive e-mail updates on new products, sales, events and other special announcements.
WHAT IS YOUR COMMITMENT TO ACCESSIBILITY?
Max Clayton is committed to providing a website that is accessible to all of our customers. we are actively taking steps and devoting resources to further enhance the accessibility of our website to meet or exceed applicable standards. the work is ongoing and if you encounter any accessibility issues, please contact us firstname.lastname@example.org
IF I DID NOT RECEIVE AN EMAIL HOW CAN I TRACK MY PACKAGE?
If you know your order number you can track your package under the TRACK YOUR ORDER section.
WHAT IF I DON’T KNOW MY ORDER NUMBER
You may log into your online shopping account to retrieve your order number. In the event that you do not have an online shopping account you may contact us email@example.com
MY ORDER WAS CANCELED, SO WHY DO I STILL SEE A CHARGE?
Unfortunately, when an order is canceled you may have a pending authorization which is not an actual charge. If paid with a debit card it could take up to 3 to 5 business days for the authorization to be removed. Credit card authorizations usually take up to 72 hours to remove. If you have questions or concerns about the pending authorization, please contact us firstname.lastname@example.org
MY ORDER SHOWS DELIVERED AND I DID NOT RECEIVE MY PACKAGE. WHAT SHOULD I DO?
We take matters like these very seriously. If your package shows delivered and you are unable to locate the package please contact us email@example.com so that we can start an investigation. Please be sure to have your order number and tracking number readily available.